Grievance & Report Abuse

1. Introduction

Kumawat Vivah Portal is committed to providing a safe, respectful and trusted matrimonial experience for Kumawat Samaj members and families. This Grievance & Report Abuse Policy explains how users can report fake profiles, abuse, fraud, privacy concerns, payment issues, technical problems or any violation of portal policies.

2. What You Can Report

• Fake, duplicate or misleading profile.
• Wrong age, marital status, education, occupation, income or family details.
• Impersonation or use of another person’s photos/details.
• Abusive, vulgar, threatening, insulting or harassing communication.
• Money demand, loan request, travel fare request, recharge request or financial fraud attempt.
• Dowry demand, illegal demand, exploitation or suspicious matrimonial proposal.
• Privacy violation or misuse of photos, phone number, email ID, documents or profile data.
• Obscene, inappropriate, AI-generated, deepfake or manipulated photos/videos.
• Spam, commercial promotion, dating/casual relationship use or non-matrimonial activity.
• Suspicious link, malware, phishing, OTP/password request or cyber fraud attempt.
• Payment issue, duplicate payment, failed payment, wallet/coins issue or refund concern.
• Technical issue, login issue, verification issue or account access problem.

3. Report Abuse Email

For complaints, abuse reports, safety concerns, privacy requests or support issues, please contact Kumawat Vivah Portal at helpdesk@kumawatvivah.com. Please provide complete and accurate information so that our team can review the issue properly.

4. Grievance Officer Details

• Grievance Officer: [Name]
• Email: helpdesk@kumawatvivah.com
• Address: [Business Address]
• Working Hours: [10:00 AM to 6:00 PM, Monday to Saturday, excluding public holidays]
• Jurisdiction: Jaipur, Rajasthan, India

5. Details Required for Complaint

• Your registered name, mobile number and email ID.
• Your profile ID or user ID, if available.
• Profile ID, name, mobile number or details of the reported member, if available.
• Clear explanation of the issue or complaint.
• Screenshots of chat, profile, payment request, abusive message or suspicious activity.
• Date and time of the incident.
• Transaction ID, payment screenshot or invoice details for payment/refund issues.
• Any document, link, call detail, WhatsApp screenshot or proof that helps investigation.

6. How to Report Fake Profile

If you suspect that a profile is fake, duplicate, impersonated, misleading or created without consent, email us with the profile ID, profile name, screenshots and reason for suspicion. The portal may review profile details, verification documents, photos, contact activity and user behaviour before taking action.

7. How to Report Money Demand or Fraud

If any member asks for money, loan, recharge, travel fare, emergency help, bank transfer, UPI payment, gift card, investment, visa fee or any financial support, do not pay. Immediately report the profile with screenshots, phone number, payment request details and chat proof. Kumawat Vivah Portal may suspend or block accounts involved in suspicious financial activity.

8. How to Report Abuse or Harassment

If you receive abusive language, threats, repeated unwanted contact, vulgar messages, pressure for private photos, stalking, blackmail, emotional manipulation or any form of harassment, report it with screenshots, date/time and profile details. Do not continue communication with the reported person until the matter is reviewed.

9. How to Report Privacy Violation

If your photo, profile details, mobile number, email ID, documents or personal information are copied, shared, published, forwarded, posted on social media, added to WhatsApp groups, or misused without consent, report the issue immediately with proof. The portal may take action against users who misuse member data.

10. Payment, Refund and Wallet Complaints

• For duplicate payment, failed payment, wrong amount deduction, plan not activated, wallet coins not credited or refund concern, email complete transaction details.
• Include registered mobile/email, transaction ID, amount, payment date/time, plan name and payment screenshot.
• Payment or refund review may take time depending on bank/payment gateway verification.
• Refund handling will follow the Refund & Cancellation Policy of Kumawat Vivah Portal.

11. Technical Support Complaints

For login issue, OTP issue, email verification issue, profile update issue, photo upload issue, dashboard access issue, payment page error or any technical problem, email screenshots, browser/device details, error message and steps followed. This helps our support team identify and resolve the issue faster.

12. Complaint Review Process

• After receiving a complaint, our team may acknowledge and review the details.
• We may ask for additional information, screenshots, documents or clarification.
• We may review the reported profile, communication, login activity, payment activity and verification records where applicable.
• We may contact the concerned user for explanation, if required.
• We may take temporary or permanent action depending on the seriousness of the issue and available proof.

13. Possible Actions by Portal

• Warning or advisory message to the concerned user.
• Request for correction or re-verification of profile information.
• Photo rejection, content removal or profile hiding.
• Temporary restriction of account features.
• Suspension of profile or account.
• Permanent deletion or blocking of profile/account.
• Cancellation of plan benefits in case of misuse or policy violation.
• Preservation of records for safety/legal purposes.
• Escalation to legal authorities where required by law or safety concerns.

14. Response Timeline

We aim to review grievances and support requests within a reasonable time after receiving complete details. Some issues may be resolved quickly, while others may take longer due to verification, payment gateway checks, technical investigation, legal review or incomplete proof. Urgent safety issues may be prioritized.

15. False or Malicious Complaints

Users must not submit false, malicious, revenge-based, misleading or fabricated complaints. If a complaint is found to be intentionally false or abusive, Kumawat Vivah Portal may take action against the complainant, including warning, restriction, suspension or deletion of account.

16. User Cooperation

Users are expected to cooperate during complaint review by providing accurate details, screenshots, transaction information, identity confirmation or additional proof where required. Lack of cooperation or incomplete information may delay review or limit action.

17. Emergency and Legal Matters

Kumawat Vivah Portal is not an emergency service. If you face immediate threat, physical danger, cybercrime, financial fraud, blackmail, extortion, stalking or any serious legal issue, you should contact local police, cybercrime authorities or appropriate legal authorities immediately. You may also inform the portal for account-level action.

18. Privacy of Complaint

Complaint details may be reviewed by authorized portal team members and, where necessary, shared with the reported user, service providers, payment gateway, legal authorities or government agencies for investigation and resolution. We will try to handle complaints with reasonable confidentiality, subject to safety, legal and operational requirements.

19. No Guarantee of Outcome

Kumawat Vivah Portal will make reasonable efforts to review complaints and take suitable action under portal policies. However, the portal does not guarantee a specific outcome, refund, legal result, response from another user, or resolution of personal disputes between families or members.

20. Important Safety Reminder

• Do not send money to any prospect.
• Do not share OTP, password, bank details or private documents with other users.
• Do not continue communication with suspicious or abusive users.
• Keep screenshots and proof safely.
• Involve family or trusted persons in serious matrimonial discussions.
• Report suspicious activity early to protect yourself and other community members.

21. Updates to This Policy

Kumawat Vivah Portal may update this Grievance & Report Abuse Policy from time to time. Updated policy will be posted on the website with the revised effective date. Continued use of the portal after changes means acceptance of the updated policy.