Privacy Policy - Kumawat Vivah Portal

1. Introduction

Kumawat Vivah Portal respects your privacy and is committed to protecting the personal information of users, members and families using our matrimonial services. This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and what choices users have regarding their information. By accessing, registering, browsing or using Kumawat Vivah Portal, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect information that is required to create and manage matrimonial profiles, verify users, provide matchmaking services, improve safety, process payments, and operate the portal. The information may be collected directly from users, through forms, uploaded documents, communication, cookies, device data, payment records, and portal activity.

3. Registration and Profile Information

Name, gender, date of birth and age-related details.
Mobile number, email address and login credentials.
City, state, address or location-related details.
Education, occupation, income range, work/business details and career information, where provided.
Family details, father/mother details, siblings, family background and other matrimonial information.
Gotra, Samaj/community details and other verification-related information.
Marital status, height, lifestyle details, preferences and partner expectations.
Profile description, bio, uploaded photos and other details submitted by the user.

4. Verification Information

To improve trust and safety, Kumawat Vivah Portal may collect and process verification-related information such as mobile OTP verification, email verification, identity proof, Samaj proof, references, admin verification notes, profile approval status, photo moderation status, and other documents or details required for verification. Sensitive proof documents are used only for verification and security purposes and are not publicly displayed.

5. Payment, Membership and Wallet Information

If you purchase a paid plan, membership, wallet coins or premium feature, we may collect transaction-related information such as plan name, amount, transaction ID, payment status, invoice details, coin/wallet usage history, refund status and payment-related support information. Payment card, UPI, net banking or sensitive payment credentials may be processed by third-party payment gateway providers. Kumawat Vivah Portal generally does not store full card or banking details on its own server.

6. Usage, Device and Technical Information

IP address, browser type, device type and operating system.
Login date/time, logout activity and session data.
Pages visited, searches performed and profile filters used.
Profile views, interests sent/received, shortlists and other matchmaking activity.
Security logs, audit logs, error logs and suspicious activity records.
Cookies, local storage, referral source and analytics-related information.

7. How We Use Your Information

To create, manage, verify and maintain your account and matrimonial profile.
To verify mobile number, email address, identity, Samaj/community information and profile authenticity.
To display your matrimonial profile to eligible, registered and approved users as per portal rules.
To provide search, filter, shortlist, profile view, interest sharing and communication features.
To process memberships, wallet, coins, invoices, payments, refunds and plan-related services.
To moderate photos, documents, profile content and user activity.
To send OTPs, verification links, account alerts, profile updates, match notifications, plan updates, service messages and safety alerts.
To provide customer support, grievance handling, abuse reporting and dispute assistance.
To improve portal design, features, performance, security and user experience.
To prevent fraud, misuse, fake profiles, data scraping, unauthorized access and harmful activity.
To comply with legal obligations, government requests, court orders or applicable laws.

8. Profile Visibility

Your matrimonial profile may be visible to other registered, verified or approved members according to the portal’s settings, membership plan rules and privacy controls. Certain details may be hidden, masked, restricted, or shown only to eligible members. Sensitive verification documents, internal admin notes and private proof files are not shown publicly.

9. Communication Consent

By registering on Kumawat Vivah Portal, you agree that the portal may contact you through email, phone call, SMS, WhatsApp, portal notifications or other communication channels for service-related purposes. These communications may include OTPs, verification links, profile updates, match notifications, plan updates, safety alerts, account security alerts, support messages and promotional information. You may request to opt out of promotional messages, but essential service and security messages may still be sent.

10. Sharing of Information

With other registered and eligible members for genuine matrimonial purposes, subject to portal rules and privacy settings.
With internal admin, verification and support teams for profile approval, safety, moderation and service support.
With service providers such as hosting providers, email providers, SMS/WhatsApp providers, analytics services, security tools and payment gateways.
With legal authorities, government bodies, courts or law enforcement agencies where required by law or to protect users and the portal.
With your consent, where specific consent is required.

11. Information We Do Not Sell

Kumawat Vivah Portal does not sell your personal profile data, verification documents, contact details or private information to advertisers or unrelated third parties. User data is used for providing matrimonial services, safety, support, verification and legal compliance.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to keep users logged in, maintain sessions, remember preferences, improve website performance, understand usage patterns, enhance security and provide a better user experience. You may disable cookies in your browser settings, but some portal features such as login, dashboard, profile management, search and security features may not work properly.

13. Data Security

We use reasonable administrative, technical and organizational safeguards to protect user data. These may include password hashing, OTP verification, email verification, role-based access, admin approval, restricted proof document access, private storage for sensitive files, audit logs, CSRF protection, security headers and monitoring of suspicious activity. However, no online system is completely secure. Users should also protect their own login credentials, devices and communication.

14. Data Retention

We retain user data as long as necessary to provide services, comply with legal obligations, resolve disputes, process refunds, prevent fraud, maintain security records, manage accounts and improve portal operations. If a user requests deletion or deactivation, we may delete, deactivate, anonymize or retain certain information where legally, operationally or security-wise necessary.

15. User Rights and Requests

Request access to your profile data.
Request correction or update of inaccurate profile information.
Request removal or update of photos, where allowed.
Request profile deactivation or deletion, subject to legal and operational requirements.
Request support regarding privacy, security or data concerns.
Withdraw certain consent where applicable, subject to service limitations.

16. Children and Minors

Kumawat Vivah Portal is not intended for minors. Profiles must be created only for persons legally eligible for marriage under applicable Indian law. If we discover that a profile belongs to an ineligible minor or contains misleading age information, we may suspend, delete or restrict the profile.

17. Third-Party Links and Services

The portal may contain links to third-party websites or services such as payment gateways, social platforms, maps, email providers, WhatsApp, analytics tools or other external services. We are not responsible for the privacy practices, content or security of third-party websites. Users should read their respective policies before using those services.

18. Legal Disclosure

We may disclose information if required by law, court order, government request, cybercrime investigation, legal process, fraud prevention, user safety, or to protect the rights, property and security of Kumawat Vivah Portal, its users or the public.

19. Data Accuracy and User Responsibility

Users are responsible for keeping their profile information accurate, complete and updated. Kumawat Vivah Portal may review or moderate submitted information, but users and families remain responsible for independently verifying all information before making matrimonial decisions.

20. Contact for Privacy Requests

For privacy-related queries, data correction requests, profile removal, document removal, abuse reports or security concerns, please contact Kumawat Vivah Portal at helpdesk@kumawatvivah.com. We may verify your identity before processing such requests.

21. Updates to This Privacy Policy

Kumawat Vivah Portal may update this Privacy Policy from time to time. Updated policies will be posted on the website with the revised effective date. Continued use of the portal after changes means acceptance of the updated Privacy Policy.