Refund & Cancellation Policy

1. Introduction

Kumawat Vivah Portal provides digital matrimonial services for Kumawat Samaj members and families. This Refund & Cancellation Policy explains how refunds, cancellations, failed payments, duplicate payments, plan activation issues, wallet coins and premium service-related requests are handled. By purchasing any paid plan, membership, wallet coins or premium feature on Kumawat Vivah Portal, you agree to this policy.

2. Nature of Digital Services

Kumawat Vivah Portal services are digital in nature. Paid services may include membership plans, profile visibility, contact access, interest features, featured profile options, wallet/coins, profile promotion, or other premium services displayed on the portal. Once a digital service is activated, delivered, used, or partially used, it is generally treated as consumed and may not be eligible for refund except in limited cases mentioned in this policy.

3. Plan Purchase and User Confirmation

Before purchasing any plan or premium service, users are advised to carefully check plan name, price, validity, features, restrictions, profile status requirements and service benefits. By confirming payment, the user confirms that they have reviewed and accepted the plan details. Purchase made by mistake, wrong plan selection, change of mind, or non-use after activation may not qualify for refund.

4. Cases Where Refund May Be Considered

• Duplicate payment was made for the same plan or service.
• Payment was deducted but the plan/service was not activated due to a technical error.
• Payment was deducted but no wallet coins or service credits were added due to a portal-side issue.
• Wrong amount was charged due to a technical or system error.
• A transaction failed but money was deducted and not automatically reversed by the payment gateway/bank.
• The portal approves refund after review due to a genuine technical issue.

5. Cases Where Refund Will Generally Not Be Provided

• User changed their mind after purchasing a plan.
• User purchased the wrong plan after confirmation.
• User did not use the plan after activation.
• User found a match through the portal or outside the portal.
• Contacted members did not respond.
• User expected guaranteed marriage, engagement, compatibility or confirmed alliance.
• Membership validity expired.
• User account was suspended, restricted or deleted due to fake profile, wrong information, misuse, abuse, fraud or violation of portal policies.
• User provided false, incomplete or misleading information.
• User violated Terms & Conditions, Community Guidelines or Safe Matrimony Guidelines.
• User made payment through an unauthorized channel or to an unknown third party.
• Delay or rejection occurred due to user-side incomplete verification, pending documents, wrong contact details or non-cooperation.

6. Membership Plan Cancellation

Paid membership plans are usually activated for a fixed duration. Once activated, the plan cannot normally be cancelled for cash refund. The portal may, at its discretion, deactivate, suspend or restrict a plan if the user violates portal rules. In such cases, refund will not be guaranteed. If a cancellation request is submitted before activation of the plan, the portal may review it on a case-by-case basis.

7. Wallet and Coins Policy

Kumawat Vivah Portal may provide wallet balance or coins for purchasing internal services, plans or premium features. Coins are not cash, bank balance, prepaid instrument or legal tender. Coins can be used only within Kumawat Vivah Portal as per platform rules. Coins cannot be withdrawn, transferred to bank account, exchanged for cash, sold to another user, or used outside the portal unless expressly allowed by the portal.

8. Coin Refunds and Adjustments

• If coins are deducted due to a technical error and the service is not delivered, the portal may credit coins back after verification.
• If a plan/service purchased with coins is successfully activated, coins will generally not be refunded.
• Gift coins, offer coins, promotional coins or referral coins may have separate validity, usage rules and restrictions.
• Promotional or gift coins may be revoked if misuse, fraud, duplicate accounts or violation of policy is detected.
• Coin balance adjustments will be made only after internal verification of wallet transactions.

9. Failed Payments

If payment is deducted from your bank/card/UPI but the transaction fails on the portal, you should first check whether the amount is automatically reversed by your bank or payment provider. Reversal time depends on the bank/payment gateway and may take a few working days. If the amount is not reversed, you may contact Kumawat Vivah Portal support with transaction details and payment proof.

10. Duplicate Payments

If you have accidentally made duplicate payment for the same plan or service, please contact support with both transaction IDs, payment screenshots, registered mobile number and email ID. After verification, the portal may refund the duplicate payment or provide equivalent wallet/coin credit, depending on the case and payment gateway rules.

11. Payment Gateway, Bank and Tax Charges

Refund amount may be subject to deduction of payment gateway charges, bank charges, transaction charges, taxes or other applicable charges wherever required. Kumawat Vivah Portal is not responsible for delays caused by banks, card networks, UPI providers, payment gateways or third-party processors.

12. Refund Request Process

To request a refund or payment review, email us at helpdesk@kumawatvivah.com with complete details. Incomplete requests may take longer to process or may be rejected if required proof is not provided.

13. Required Details for Refund Request

• Registered name on Kumawat Vivah Portal.
• Registered mobile number and email ID.
• Profile ID or user ID, if available.
• Plan name or service purchased.
• Payment amount.
• Transaction ID / UPI reference number / order ID.
• Date and time of payment.
• Payment screenshot or receipt.
• Clear reason for refund request.
• Any error screenshot, if applicable.

14. Refund Review Timeline

Refund or payment issue review may take 7 to 15 working days after receiving complete details and required proof. In some cases, additional time may be required due to bank/payment gateway verification, technical investigation, fraud checks or incomplete information. Refund approval is subject to internal review and applicable policy.

15. Refund Method

Approved refunds are generally processed to the original payment method used by the user, wherever possible. In some cases, the portal may provide wallet credit, coins, service credit, plan extension or alternate adjustment instead of cash refund, depending on the nature of the issue and user consent where required.

16. Chargeback and Payment Dispute

If a user raises a chargeback or payment dispute after receiving or using portal services, Kumawat Vivah Portal may suspend the account, restrict services, block further purchases or request proof of claim. Misuse of chargeback, false payment dispute or fraudulent claim may lead to account termination and legal action.

17. Refund Rejection

Kumawat Vivah Portal may reject refund requests that are false, incomplete, unsupported by proof, outside policy scope, related to used/activated services, linked to policy violation, or submitted after unreasonable delay. The portal’s decision after review shall be final, subject to applicable law.

18. No Guarantee of Match or Marriage

Kumawat Vivah Portal is a matrimonial facilitation platform. Paid plan purchase does not guarantee marriage, engagement, confirmed match, compatibility, response from other members, phone call, meeting, or successful alliance. No refund will be provided merely because expected match outcome was not achieved.

19. Account Suspension and Refund

If an account is suspended, restricted, rejected or deleted due to fake information, abusive conduct, fraud, misuse, duplicate profile, prohibited content, legal/safety concern or violation of Terms & Conditions, the user will not be eligible for refund of active plans, used services, coins, wallet balance or promotional benefits, unless required by law.

20. Changes to This Policy

Kumawat Vivah Portal may update this Refund & Cancellation Policy from time to time. Updated policy will be posted on the website with the revised effective date. Continued use of the portal after policy changes means acceptance of the updated policy.

21. Contact for Refund Support

For refund, cancellation, failed payment, duplicate payment or wallet/coin-related concerns, please contact Kumawat Vivah Portal at helpdesk@kumawatvivah.com. Please include complete transaction details for faster support.